Face ID Not Working on iPhone X, Xs Max, Xs, XR or iPad Pro 2018? How to Fix the Issue

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Face ID is a biometric security based on face recognition, replacing the full traditional finger Touch ID security from the iPhone X. This technology is highly credible and convenient to use with many new gadgets.

Born to completely replace the Touch ID on the iPhone, Face ID was researched for the highest level of security with the type of 3D recognition. And your facial feature data will be stored on the device for security.

However, when Face ID stops working on your iPhone X, Xs Max, Xs, Xr or iPad Pro 2018, what would you do to fix the issues? Here are 5 solutions to “Face ID not working” problem. But first of all, you need to make sure a few things on your phone:

  1. The first thing you need to ensure is that there is nothing covering the lens. The Truth Depth Camera needs to see your face to unlock your phone.
  2. The next thing is that your face is not covered by anything major.
  3. Your face should be close to your iPhone so that Face ID should recognize you.
  4. Be sure to keep your iPhone in portrait: Portrait Mode. On iPad Pro 2018, Face ID works in both landscape and portrait orientations.
  5. The last thing is that you should keep your device at arm’s length or closer (10-20 inches) from your face.

If you have already checked out the point mentioned above, but nothing is useful, you can then take the troubleshooting steps below to solve the Face ID problems.

Solution #1: Restart your iPhone

The first step you should try to solve the problem yourself is restarting your iPhone.

Simply hold down the Power button > Slide right to power off. Wait for a minute and hold the power button again until the apple logo pops up.

After your iPhone boots up, you can check if your face is being recognized. If the glitch was minor, this should have solved the software issue.

If this problem is bigger, you can try the step below.

Solution #2:  Force Restart your iPhone

Another solution you should try out is force restarting your iPhone. This step is worth trying because it is much deeper than a simple reboot. Moreover, hard resetting your device will clear up some issues on your device and also refresh the system.

To hard reset your iPhone and iPad Pro:

  • Quickly press and release the volume up button
  • Quickly press and release the volume down button
  • Press and hold the Power button until you see the Apple logo

Once your iPhone reboots, you can try and check if Face ID works. If the problems are a lot more serious, you can try the step below.


Solution #3: Update your iPhone to the Latest iOS Version

If there are some system errors or bugs, updating your iPhone to the latest iOS version will be a potential solution. Software updates usually include patches to fix existing problems caused by random bugs and data corruption. You can check for the latest iOS update on your iPhone by going to Settings → General → Software Update → Download and installing the latest iOS version as usual.

Solution #4: Reset Face ID

If you are unable to access your iPhone without Face ID, you can consider resetting it. A new face ID will delete the face date set earlier and then set a new Face ID.

To reset Face ID on your iPhone and iPad Pro:

  • Launch Settings app on your iPhone
  • Tap on Face ID & Passcode
  • Tap Reset Face ID

After you have set up Face ID correctly, relock your iPhone and check if that step worked.

If it still couldn’t recognize your face, you need to take some deeper measures to fix this problem.

Solution #5: Reset All Settings

If your Face ID still fails to recognize you while unlocking your iPhone, the last resort you should try is resetting all settings on your phone. This method doesn’t affect your saved data, instead, it just resets your device to the default settings.

To perform a full setting reset:

  • Go to the Settings app
  • Tap on General
  • Scroll down to Reset
  • Tap on Reset All Settings

Now, your iPhone is going to reboot and every setting that could have prevented Face ID from working properly will get wiped.

By following the above methods, Face ID problems please contact Apple support and report the issue on your iPhone/iPad Pro will be solved. But, if the problem still persists, please contact Apple support and report the issue.


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