One of the important features on an iPhone is Caller ID. This feature isn’t always free of charges since some service providers require the subscription and payment for the service. In iPhone running on iOS 12 or higher, caller ID feature can be accessed directly through the Settings app. Once enabled, it will let the receivers know that you are calling to them. If the function is disabled, the receiver you are calling to will only see an Unknown or Private Number instead of your name they saved in the contact for the incoming calls.
Although it’s not an important feature for some people, those who want privacy should consider it vital. So, it might be a big problem if caller ID is suddenly not working. In case you’re encountering issues with the service, here are some applicable workarounds to troubleshoot the Caller ID problems. Read on this post to know what to do if the Caller ID is not working on your new iPhone XR.
Solutions to fix Caller ID not working on iPhone XR
Before proceeding, you should make sure your carrier if caller ID is provisioned for your account. If not, you can ask your carrier to add the service to your subscription. Once you have verified that Caller ID is already provisioned to your account, but you could not still get it to work, then you should try these following solutions. Remember to make a test call after trying each method to check whether or not the problem is fixed. Proceed to the next applicable solution when necessary.
Solution 1: Verify and make sure caller ID is already enabled.
The Show My Caller ID option needs to be enabled on your iPhone XR so that your name will show up on your receiver’s phone for your incoming calls. So, you need to enable the option. To access this setting on your iPhone XR:
- Open Settings app from your Home screen.
- Tap on Phone and choose Show My Caller ID option.
- Toggle the switch to enable the feature.
In case the option is already enabled, but the caller ID still doesn’t work as intended, you should then perform a restart on your phone to get rid of junk files from the internal storage, which might have caused problems with calling feature. To reboot your iPhone XR, simply refer to these steps below:
- Press and hold the Power button along with one of the Volume buttons simultaneously for a few seconds.
- Release them when you see the Slide to Power Off command. Then, then drag the slider to the right.
- After 1 minute, press and hold the Power button again until it reboots.
After your iPhone boots up, return to Settings-> Phone menu, toggle the Show My Caller ID switch off and then on again.
Solution 2: Check the date and time settings.
The date and time settings need to be set properly so that the calling features can work as intended. Time for calls received, missed calls will be based on the current date and time settings on your iPhone. So, the incorrect date and time settings can cause a few conflicts. If the date and time settings on your iPhone XR are incorrect, you have to set them up automatically by following these steps:
- Open Settings from your Home screen.
- Tap on General > Date & Time.
- Enable the Set Automatically option. This will automatically set your date and time according to your time zone.
To check if your iPhone already shows the correct time zone, navigate to General-> Date & Time-> Time Zone. After that, check if the date and time are correct.
Solution 3: Update carrier settings on your iPhone XR.
Calling problems and other issues can be addressed just by fix patches. These are usually released by carriers or network service providers via an update for carrier settings. A few carrier updates are implemented automatically while others require implementation. To ensure you do not miss any important carrier update, you can follow these steps below to check for pending updates available on your iPhone XR. Remember to connect your device with a stable internet connection to download and install carrier updates. To do so:
- Tap Settings app from the Home screen.
- Choose General > About.
Wait for a few seconds and you can see an option to update the carrier settings on your phone if there is an update available. Simply follow the rest of onscreen prompts to install the carrier settings update. Apart from carrier settings, you should also check and install the latest iOS version available for your iPhone XR.
Solution 4: Reset network settings on your iPhone.
Network-connectivity problems can also affect features and services on your iPhone. If your the caller ID feature failed to work, there are chances your iPhone is encountering sort of network problems. A common solution to fix network errors in iPhones is a network settings reset. It will remove all your current network settings such as saved Wi-Fi networks, Bluetooth connections, invalid network configurations, and other relevant things. To do so:
- Tap on Settings from your Home screen.
- Choose General > Reset.
- Tap on Reset network settings option
- When prompted, enter your phone passcode then and then follow onscreen instructions to confirm a network settings reset.
It will restart automatically once the reset is completed. Wait for it to boot up and you can then set up and enable network features like Bluetooth and Wi-Fi network.
Solution 5: Factory reset your iPhone XR.
If none of the prior solutions helped you fix the problem, you are dealing with a complex network error, which requires a more advanced solution. The last resorts you should consider are system resets and iOS restore. However, you should remember that while these methods can fix major software issues, they would result to the permanent data loss. So, make sure to back up all your important files first. Should you want to continue, you could carry out a factory reset to erase everything and restore it to the factory default settings. Major system errors that might have ruined the caller ID system will be cleared out during the process. To factory reset your iPhone XR through its settings menu:
- Tap on Settings app
- Tap on General > Reset.
- Choose the Erase all content and settings option
- When prompted, enter your phone passcode and then follow the rest of the instructions on the screen to confirm a factory reset.
Wait for your phone to complete resetting. Once done, it will restart automatically and load the default settings. All you need is to finish the initial setup wizard to establish your iPhone XR as new.
You can also use iTunes to restore your iPhone XR to the latest iOS version. To get it done, you need a computer that has already installed the latest version of iTunes software.