How to fix Software Update Failed error on iPhone XS Max

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There are several types of post-update existing, so keeping your phone software up-to-date is highly recommended. Updates generally include new features and patches to fix bugs and system errors on certain devices. However, due to many factors, installing an update can sometimes make you feel headaches as there are new issues starting to emerge. But, these problems are related to software and can be fixed by some workarounds.

Tacked in this post, we have mapped out a few simple solutions below whenever you bumped into a relevant issue. Keep reading this post to find out what to do whenever you encounter a “Software Update Failed” error when installing the latest iOS update wirelessly on your new iPhone XS Max.

Solution 1: Restart Wi-Fi connection.

The first factors are Wi-Fi problems on your phone. A stable and fast Wi-Fi Internet connection is very essential to install OTA updates. If you are dealing with problems like slow browsing, no Internet access, or your phone could access or connect to the Apple server. Thus, the software update would certainly fail. The simplest solution is to restart your Wi-Fi Internet connection. If you can access your modem or router, you should then reboot it. Otherwise, restart the Internet connection from your iPhone. Here is how to do it:

  • Navigate to Settings-> Wi-Fi menu and toggle the Wi-Fi switch OFF for a few seconds and then enable it again.

Doing the Airplane Mode trick also helps to rectify minor errors affecting your phone’s wireless radios, which have caused random Wi-Fi drops and wireless connectivity errors. Should you want to give it a shot, here is how to get it done:

  1. Head over to Settings-> Airplane Mode
  2. Toggle the Airplane Mode switch ON to disable wireless radios, including Wi-Fi and Bluetooth connections on your iPhone.
  3. After Airplane Mode is enabled, restart your iPhone XS Max.
  4. After the phone boots up, go toSettings-> Airplane Mode menu and then toggle the Airplane Mode switch OFF. Wireless radios will then be re-enabled.

This trick is like giving a quick reboot for your device’s wireless functions. It helps to fix random problems with your iPhone’s Wi-Fi feature.

Solution 2: Reset network settings on your iPhone

Network system errors that affect your phone’s wireless network services could be the underlying cause. To fix it, you should perform a network settings reset. However, this will erase your current network configurations, server settings. This method is often useful when encountering complex network problems. Before doing this, you should note your Wi-Fi passwords since you need to re-enter later to reconnect to your Wi-Fi network. When you’re all set, follow these steps below to do so:

  1. Open Settings from the Home screen.
  2. Tap on General > Reset.
  3. Choose Reset Network Settings option
  4. Enter your device passcode when prompted.
  5. Tap on the popup to confirm a network settings reset.

Your iPhone will restart automatically after the reset. Wait for your iPhone to boot up and you can then set up your Wi-Fi network to reconnect. After your iPhone is connected to, try downloading and installing the update again.

Solution 3: Reset all settings on your iPhone

This reset can clear out various types of software issues like network connection errors, which are caused by incorrect settings on your iPhone. There may be some settings or that are not properly configured on your iPhone XS Max, and due to some reasons, it causes troubles with the downloading functions. Unlike factory reset, this reset will not affect any saved data on your iPhone, but all your customized settings will be deleted. If you want to try it, follow these steps below:

  1. Launch Settings app from the Home screen.
  2. Tap on General > Reset.
  3. Choose Reset all Settings option
  4. If prompted, enter your device passcode.
  5. Tap on the popup to confirm a settings reset.

Your phone will now start deleting customized settings on your iPhone and then restore them to the default values. After the reset, your iPhone will reboot itself. Once your phone completes restarting, you should re-enable individual features, including Wi-Fi and Bluetooth connections.

Solution 4: Delete and download the iOS update again

There is a chance that some parts of the update has already been downloaded, but weren’t totally completed. As a result, the update will get corrupted. In this case, you should remove the corrupted file and then re-download the update file completely on your phone. Here’s how to get it done:

  1. Head over to Settings-> General-> iPhone Storage
  2. Scroll through and find the iOS update file in the list.
  3. Choose the iOS update when you see it.
  4. Tap on Delete Update option
  5. After the update is removed completely, return to Settings-> General-> Software Update menu and then re-install the latest iOS update.

When the update is successfully installed, simply reboot your iPhone to clear cache to apply system changes.


Solution 5: Download and install the update using iTunes

If none of the prior solutions helped you, and the download still failed, you should try updating your iPhone XS Max using iTunes on the computer. Here’s how to do so:

  1. Prepare a Windows or Mac computer with the latest iTunes version installed.
  2. Plug your iPhone into the computer with a Lightning cable.
  3. Launch iTunes and choose your iPhone XS Max.
  4. Click on Summary tab on the left corner.
  5. Click on Check for Update iTunes will start scanning for new iOS updates.
  6. If there is an update available, simply click on Download and Update.
  7. Enter your phone passcode when prompted.
  8. Follow the rest of the on-screen instructions to complete the entire process.

If it still doesn’t work, you should factory reset your iPhone XS Max through iTunes. This will wipe out all system errors, causing updating problems. Here’s how to do that:

  1. Launch iTunes on your computer and make sure the latest version of iTunes is installed to avoid system conflicts.
  2. Plug your iPhone XS Max into the computer.
  3. When you are prompted, click on Trust This Computer option, then follow the onscreen prompts to proceed.
  4. Click on your iPhone XS Max as soon as it appears in iTunes.
  5. Head over to Summary tab and click onRestore iPhone If possible, you should back up all your important files before the restore.
  6. Click on Restore button on the prompt to confirm the restore
  7. Wait for iTunes to finish restoring the default settings and then downloading and installing the latest version on your iPhone. Your iPhone will automatically reboot when the reset is done.

Wait until your iPhone boots up and you simply follow the setup wizard to set up your iPhone as new.


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